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Microsoft Office 365

What is Microsoft Office 365?

Many of your courses, online activities, and events at ILSC & Greystone College will use Microsoft 365 tools.

ILSC & Greystone College provide Microsoft 365 at no cost for all students.

This page has you covered with videos and tips to get communicating, collaborating on documents, spreadsheets and presentations, and creating multimedia content quickly.

Your ILSC or Greystone College email gives you access to full desktop and mobile version of Microsoft 365 to install on your personal devices. You may run Microsoft 365 on up to 5 devices (Mac or PC).

Australia students

Canada students

How to sign up

  1. Go to and login using your ILSC Education email address.
  2. Your ILSC Education email address = campus code + student ID number +
  3. Password is Welcome followed by your birthday in the format of year (yyyy), month (mm), and day (dd).
    Example: Welcome19950801
  4. Once you have signed up, login to with your ILSC or Greystone College credentials.

What’s included?

Instantly communicate with classmates through chat and access online classes through audio/video conferencing.

Create a project plan/board, assign tasks to a team of individuals, and update the status of your tasks.

Craft great-looking assignments & resumes while inviting others to review and co-author in real-time.

Create insightful spreadsheets and share with anyone. Use built-in tools to get more out of your data.

Turn your ideas into professional-looking presentations using built-in templates. 

Create and share surveys, polls, and quizzes for your projects and research activities. 

Use this email and calendaring service to keep track of  your schedule and collaborate with the others.

Take notes and stay organized with this digital note taking app that you can divide into sections and pages.

Store all your personal files in one place, easily share them with you classmates and instructors from any device. 

Microsoft 365 FAQ

How to sign into Microsoft 365

Go to and login using your ILSC Education email the following format: 

Your ILSC Education email address = 2-digit campus code + Your 5 or 6-digit student ID number + 


ILSC Languages


Greystone College

Username example
Username example
Adelaide ae = Adelaide av =
Brisbane be = Brisbane bv0 =
Melbourne me = Melbourne mv0 =
Montreal qe = Montreal qg0 =
Sydney se = Sydney sv0 =
Toronto te = Toronto tg0 =
Vancouver ve = Vancouver vg0 =


Password = Your default password, unless you have already signed in, is Welcome followed by your birthdate in the format of year (yyyy), month (mm), day (dd)  

Example: Welcome19950801 


When will my MICROSOFT 365 account be ready?

Your MS 365 account will be ready on your first day of classes 

Who qualifies for Microsoft 365 subscription?

All students who are enrolled in ILSC and Greystone College programs.

What is the new password minimum requirements?

Your new password must align with the following criteria:

  • At least 8 characters length
  • At least one UPPER case letter
  • At least one number or symbol
  • It must NOT contain your name or last name on it
How do I reset my MICROSOFT 365 password?

Click on the ‘Forgot my password’ link on the login page and follow the prompts to recover your password using your secondary email address.

How do I forward my student email account to my personal account?

In Outlook, go to Settings / Mail / Forwarding and enabled forwarding by clicking on the checkbox and adding your personal email address.

How long will my account remain active?

Your account will remain active for 30 days after your ILSC or GC program have been completed. Ensure you have backups of your files after completing your program.

Can I get a different email address?

No, but if your account shows a typo on your name, please contact your advisor to request a change.  

How many devices can I install Office 365 apps on?

Office 365 can be installed on up to five devices. You can install Office 365 across most devices, as licenses are not tethered to the first platform a user activates. Please note that devices that have Office 365 installed on them must connect to the internet at least once every 30 days or the software will enter reduced functionality (i.e. read-only) mode.

What happens if my account is compromised?

If your account is being used to send spam, a typical result of a third party compromising your account/password, the following actions will occur: 

  • Microsoft’s automated system will lock your account so it can no longer send email. In some cases, this lock will prevent you from logging into Office 365 entirely. 
  • At a later time, typically within two business days, your password will be reset to a random value, and sending email will be re-enabled. 

If this happens, you will need to: 

  • Reset your password using your recovery options. Please read the answer to “I forgot my password, how do I reset it?” 
  • Reset your password on any other systems using the same password, and never use this compromised password again. 
Why isn’t Microsoft office isn’t working on my Mac or PC?

Make sure you install Microsoft Office once your are logged in to 365.  Use your email address and password to login to Microsoft 365

Once logged in, you will then see an install office button in the right corner.  Click that and install the version for the device you’re using.

**Note, if you previously had Microsoft Office installed on your device, you may need to uninstall it first in order to successfully install the latest Microsoft 365 version

I get a Security Alert when syncing my email to Outlook in my device

Click YES if you see this alert when trying to sync your ILSC Education email onto your outlook. 

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