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Frequently Asked Questions

Greystone College Online Classes

Greystone Australia

Are VET courses online or face-to-face?

Depending on your course and your timetable, Greystone College Australia offers online and on-campus classes. As Australia moves out of the pandemic, this situation will continue to evolve.

What happens if I do not want to take online classes?

Talk to your Student Advisor. Depending on your course and your timetable, there may be on-campus or online options available. 

Can I continue my online classes from my country?

If you need to return to your country during your course, you must talk to your Student Advisor before you make any plans. However, it is possible to continue studying online, if online class is available for you, but it is not recommended for any length of time.

When can I get my transcript and diploma?

You can come to the school campus to collect your certificate. Scanned copies of certificates can be issued. PDF versions of transcripts are available. Also, VET documents are not ready at the end date. The school can take up to 30 days to issue certificates or statements of attainment. The school will email you to let you know when they are ready.

Greystone Canada

Are Greystone College classes online or face-to-face in Canada?

Greystone College in Canada now offers all its classes on-campus.

Can a student start their course online?

No, Greystone Canada classes are generally not online and so you must be in Canada to start your course.

When can I get my transcript and diploma?

Your transcript and diploma will be available to you on your contract end date. We will email a scanned copy to you.

Co-op (Canada)

If I lose my job or co-op job in Canada, can I apply to the government for financial help?

International students may be eligible to receive the Canadian Emergency Response Benefit (CERB) if they meet the other eligibility requirements.

Please check the above link for exact and most recent information, which may change.  As of 2 April, 2020,  some information from the link is below:

Can you receive the Canada Emergency Response Benefit if you are not a citizen or permanent resident?

To be eligible for the Canada Emergency Response Benefit, you must reside in Canada and have a valid Social Insurance Number.

Workers who are not Canadian citizens or permanent residents – including temporary foreign workers and international students – may be eligible to receive the Benefit if they meet the other eligibility requirements.

 The requirements:

The benefit will be available to workers:

  • Residing in Canada, who are at least 15 years old;
  • Who have stopped working because of COVID-19 or are eligible for Employment Insurance regular or sickness benefits:
  • Who had income of at least $5,000 in 2019 or in the 12 months prior to the date of their application; and
  • Who are or expect to be without employment or self-employment income for at least 14 consecutive days in the initial four-week period. For subsequent benefit periods, they expect to have no employment income.

Does the minimum income of $5,000 have to be earned in Canada?

No. The income does not have to be earned in Canada, but you need to reside in Canada.

How do I check the status of my work/study permit/extension?

Please contact your immigration consultant, or if you don’t have one, please contact Encubate.


What if I don’t have a notebook/laptop? How will I complete my assessment?

Students can access the course on their phones. Some computers are available for student use on campus. It is strongly recommended to bring or get a laptop when studying at Greystone College.

What if I don’t have internet access?

It is strongly recommended for students to get internet access. However, each campus has student WiFi available.

Do I need a laptop computer to join online classes?

No, you do not need a laptop but it is strongly recommended. Your smartphone or tablet will also allow you to participate in the classes. It’s best to have earphones and a microphone.

Can I come to the school/college campus to use the computers?

Yes, all Greystone College campuses are open for students to come and use computers. Ask at Reception.

Are teachers taking attendance for online classes?

Yes, attendance is being taken. Teachers can see which students are online.  Our normal attendance policies apply.

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