DIGITAL ACCESS SETUP Guide

Follow each step to complete your digital access

Step 1: SIGN IN TO MICROSOFT 365 WHEN YOU HAVE YOUR DIGITAL ACCESS INFORMATION Email

AUSTRALIA STUDENTS

CANADA STUDENTS

Use the username and default password from your Digital Access Email

  •   Go to https://office.com and login with your username from the digital access welcome email – USE EDGE OR CHROME ONLY

  •   Your username is your ILSC Education email address = campus code + student ID number + @ilsceducation.com  – See the FAQ below for more information.

  •   Password is Welcome followed by your birthday in the format of year (yyyy), month (mm), and day (dd).
                Example: Welcome19950829

  •   Change your password – minimum 8 characters, include 1 number, 1 CAPITAL letter and 1 special character (eg: $@%!). Don’t use your name. DON’T STOP HERE…ONE MORE STEP!

  •   Add a verification email (not @ilsceducation.com) or your phone number (please use an Australian or Canadian phone number if you are in those countries) so you can sign in. We also recommend setting up the Microsoft Authenticator app (free app)

  • Got a problem? FAQ/Support

    Go to Step 2…

Step 2: DOWNLOAD AND LOGIN TO YOUR SCHOOL APP

Only log in to ONE app, you do not need to log in to both

myILSC app – for English or French students only

Download the myILSC app if you study English or French in Australia or Canada.

Sign in with your @ilsceducation.com username and new password from Step 1.

Enter your personal email address.

Click Update Profile.

And you’re ready to use the app for:

  • attendance
  • timetable
  • classroom
  • SPR (progress reports)
  • and much more…

Got a problem? FAQ/Support

myGreystone app – For Business, Marketing or Hospitality Students only

Download the myGreystone app if you study courses like Business, Marketing or Hospitality with Greystone College. 

Sign in with your @ilsceducation.com username and new password from Step 1.

Enter your personal email address.

Click Update Profile.

Now you’re ready to use the app for:

  • timetable
  • classroom
  • grades
  • attendance
  • and much more…

Go to Step 3…

Step 3: DOWNLOAD TEAMS AND LOGIN

MS Teams

We use Teams for online orientations, online classes, digital communication, and collaboration in ILSC and Greystone College.

This is your final step in the digital setup. You can download the app on your phone, tablet or computer.

Login using your @ilsceducation.com username and the new password from Step 1.

See our Teams at ILSC Education page to learn how to find your class link for online classes.

…and you’re done!

Got a problem? FAQ/Support

COMING UP IN THE DAYS BEFORE YOU START STUDYING

WELCOME + Digital Access Information

You will receive an email confirming your Start Date and Course, and your Digital Access information. Login to your Microsoft 365 account first (see Step 1), download your apps (Step 2 and Step 3) and visit your Student Portal.

All pre-arrival emails will come from ILSC Education Student Connect.

ENGLISH LEVEL CONFIRMATION

You may receive a Placement Test invitation and reminders to confirm your English level if not done already. 

ORIENTATION INFORMATION EMAIL

You will receive information about your schedule and your Orientation session. Don’t forget to login to Microsoft 365, check out the Student Connect portal and download the Teams app.

GETTING READY

Have you completed all your required documentation and forms? Go to the Orientations Page and click on your school to see what you can do before your Start Date. Visit the Student Connect portal and check the Ready for Class list. 

FINAL FOLLOW-UPS

You will receive Contracts and follow-up emails if there are any incomplete steps. 

NOW’S THE TIME!

Ready to start classes? Do you know when your Orientation is? Have you downloaded your Apps? Have you explored your Student Portal

Did you know…?

  •   Greystone College Students in Australia and Canada use Moodle for their Learning Platform. Check out the Moodle information page.

  •    Greystone College Canada students MUST bring their own laptop for their studies.

  •   You can find your timetable and classroom information in the myILSC or myGreystone app. Download the app in Step 2.

FAQ and Tech Support

What is my username?

You can find your username in your Digital Access Welcome Email (28 days before Start Date).

Your username consists of 3 parts:

  1. Your campus code
  2. your 6-digit student number (add a 0 at the beginning if your number is 5-digits)
  3. @ilsceducation.com

Campus codes are as follows:

                              ILSC (English)        Greystone

Adelaide               AE                              AV

Brisbane               BE                              BV

Melbourne           ME                             MV

Montreal              QE                             QG

Perth                     PE                              PV

Sydney                  SE                              SV

Toronto                TE                              TG

Vancouver           VE                             VG

ILSC Hello           KE

My username or password is incorrect

Check your digital access email.

Is your student number correct? If not, contact your agency.

Is your birthdate correct?

If your birthdate (YYYYMMDD) is NOT correct in the temporary password, use the Contact Tech Support button to ask for password reset.

I haven’t received my digital access email

Is your Start Date in less than 28 days? Use the Contact Tech Support button to ‘request digital access information’. If your Start Date is more than 28 days, please wait. Your account isn’t active yet.

I don’t have an Australian or Canadian phone number yet.

You can use your personal email address for verification and later add your phone number using this link. But we recommend using the Microsoft Authenticator app.

https://mysignins.microsoft.com/security-info

I’m concerned about digital security

ILSC Education takes digital security very seriously. Our technology team works hard to protect your data at all times. Learn more in our Digital Security page in the Student Connect portal and in our Tech FAQ.

I can’t download the school app

If you are having difficulty downloading the app here, try using the QR Codes here. 

If you continue to have problems, use the Contact Tech Support button to ask for help.

My Moodle or app password doesn’t work

Your password for Moodle or the school app is the same as your Microsoft 365 password. Did you complete Step 1? Did you add your authentication email or phone number?

If you need to change your password, go to www.office.com and click Forgot password. If you have already logged into Microsoft 365, please use this link. Change password.

I need to add or change my phone number

If you have not completed setup and need to add a phone number for verification or if you are changing your phone number, use this link to update your verification phone number in office.com 

https://mysignins.microsoft.com/security-info 

Please only use this for help with your digital access.

For other support, contact your agency or your campus.

Now you can go to the Orientations Page to continue preparing for your Start Date

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