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Digital Access Setup Guide

Follow each step to complete your digital access

Step 1

Step 1: Activate your Microsoft 365 Account

If you have not received your digital access email yet, see the FAQ below for more information.

ILSC & Greystone College do not enforce multi-factor authentication at this time but we strongly recommend it for security reasons.

Campus Codes for Usernames

Your username is
Campus Code + 6-digit StudentNumber + @ilsceducation.com.
If your student number has only 5 digits, add a 0 at the beginning of the number.

City ILSC Campus Code Greystone College Campus Code
Adelaide AE AV
Brisbane BE BV
Melbourne ME MV
Perth PE PV
Sydney SE SV
Montreal QE QG
Toronto TE TG
Vancouver VE VG
HELLO (Online) KE
City ELS Campus Code
Chicago CHI
Cincinnati CIN
Cleveland CLE
Houston HOU
Los Angeles County LAC
Melbourne MLB
Nashville QE
Philadelphia PHI
San Francisco north Bay SFN
St Paul SPA
St Petersburg SPE

Follow the instructions in the slides and use the username and temporary password from your digital access email

Go to www.office.com

Enter your username

Your username is your ILSC Education email address = campus code + student ID number + @ilsceducation.com  – See the FAQ below for more information.

Enter Your Temporary Password

Your temporary password is: Welcome (in English) followed by your birthday in the format of year (YYYY), month (MM) and day (DD). eg: Welcome19950829

Create Your New Password

Minimum 8 characters, with 1 Capital, 1 number and 1 special character (eg: @#$%&)

Keep going…click NEXT

Go to the Authenticator app setup page if you want to set up the authenticator instead.

GET THE Authenticator app

Click ‘Download Now’ to get the app then come back and click ‘Next’

Add your account

Click on the plus sign to add your account, select ‘Work or School’

Set up account

Set up your account in the app then come back and click ‘Next’

Scan the QR code

The QR code is generated by office.com when you click ‘Next’ in the previous step.

Account Added to the app

In the Authenticator app, you should see your ilsceducation.com account

Authenticator Setup complete!

Click ‘Done’ to get your first code to sign in.

Sign In with the code

Get the code from the authenticator app, enter it in office.com and you will go to the Microsoft 365 dashboard.

    Prefer to watch a video?

    For ILSC Students


    For Greystone College Students

    Written Instructions

      Go to https://office.com and login with your username from the digital access welcome email – USE EDGE OR CHROME ONLY

      Your username is your ILSC Education email address = campus code + student ID number + @ilsceducation.com  – See the FAQ below for more information.

      Password is Welcome (in English always) followed by your birthday in the format of year (yyyy), month (mm), and day (dd).
                Example: Welcome19950829

      Change your password – minimum 8 characters, include 1 number, 1 CAPITAL letter and 1 special character (eg: $@%!). Don’t use your name. DON’T STOP HERE…ONE MORE STEP!

      Add a verification method, either the Microsoft Authenticator (recommended), email (not @ilsceducation.com) or your phone number (please use an Australian or Canadian phone number if you are in those countries) so you can sign in. We strongly recommend setting up the Microsoft Authenticator app (free app). Find the steps above in the slide show or on our Authenticator Setup Guide page.

    Got a problem? FAQ/Support

    Step 2

    Step 2: Download and login to your school app

    Only log in to ONE app.

    If you are studying at ILSC, you will use the myILSC application. Greystone College students use the myGreystone application. Click on your school for more information about the app, or go to the School Apps page.

    myILSC app

    myILSC app

    For English or French students only

    Download the myILSC app if you study English or French in Australia or Canada.

    Sign in with your @ilsceducation.com username and new password from Step 1.

    Enter your personal email address.

    Click Update Profile.

    And you’re ready to use the app for:

    • attendance
    • timetable
    • classroom
    • SPR (progress reports)
    • and much more…

    myGreystone app

    myGreystone app

    For all Business, Marketing, Technology or Hospitality Students only

    Download the myGreystone app if you study Business, Marketing, Technology or Hospitality with Greystone College. 

    Sign in with your @ilsceducation.com username and new password from Step 1.

    Enter your personal email address.

    Click Update Profile.

    Now you’re ready to use the app for:

    • timetable
    • classroom
    • grades
    • attendance
    • and much more…

    Step 3

    Step 3: Download and login to Microsoft Teams

    We use Teams for online orientations, online classes, digital communication, and collaboration in ILSC and Greystone College.

    This is your final step in the digital setup. You can download the new Teams app on your phone, tablet or computer. We recommend computer for online classes.

    Login using your @ilsceducation.com username and the new password from Step 1.

    See our Teams at ILSC Education page to learn how to find your class link for online classes.

    Got a problem? FAQ/Support

    What Can you do Next?
    Everything you need for a great study experience

    Explore the Student Connect Portal

    For ILSC Language School Students Only

    Find your ILSC Campus Page

    For Greystone College Students Only

    Find your Greystone College Campus Page

    Continue preparing for your Start Date

    Check your Orientation Information

    COMING UP IN THE DAYS BEFORE YOU START STUDYING

    WELCOME + Digital Access Information

    Within 28 Days of your Start Date

    You will receive an email confirming your Start Date and Course, and your Digital Access information. Login to your Microsoft 365 account first (see Step 1), download your apps (Step 2 and Step 3) and explore your Student Portal.

    All pre-arrival emails will come from ILSC Education Student Connect.

    Language LEVEL CONFIRMATION

    Within 15 Days of your Start Date

    You may receive a Placement Test invitation and reminders to confirm your English or French level if not done already. 

    ORIENTATION INFORMATION EMAIL

    Within 10-15 Days of your Start Date

    You will receive information about your schedule and your Orientation session. Don’t forget to login to Microsoft 365, check out the Student Connect portal and download the Teams app.

    GETTING READY

    What you need to do

    Have you completed all your required documentation and forms? Go to the Orientations Page and click on your school to see what you can do before your Start Date. Visit the Student Connect portal and check the Ready to Start at ILSC or Ready to Start at Greystone College list. 

    FINAL FOLLOW-UPS

    Within 4 Days of your Start Date

    You will receive Contracts and follow-up emails if there are any incomplete steps. 

    Now’s the time!

    Ready to start classes? Do you know when your Orientation is? Have you downloaded your Apps? Have you explored the Student Portal? 

    Did you know…?

    •   Greystone College Students in Australia and Canada use Moodle for their Learning Platform. Check out the Moodle information page.

    •    Greystone College Canada students MUST bring their own laptop for their studies.

    •   You can find your timetable and classroom information in the myILSC or myGreystone app. Download the app in Step 2.

    • Your Microsoft 365 account includes an email address. You can access the inbox here after you activate your account.

    FAQ and Tech Support

    What is my username?

    You can find your username in your Digital Access Welcome Email (28 days before Start Date).

    Your username consists of 3 parts:

    1. Your campus code
    2. your 6-digit student number (add a 0 at the beginning if your number is 5-digits)
    3. @ilsceducation.com

    Campus codes are as follows:

                                  ILSC (English)        Greystone

    Adelaide               AE                              AV

    Brisbane               BE                              BV

    Melbourne           ME                             MV

    Montreal              QE                             QG

    Perth                     PE                              PV

    Sydney                  SE                              SV

    Toronto                TE                              TG

    Vancouver           VE                             VG

    ILSC Hello           KE

    My username or password is incorrect

    Check your digital access email.

    Is your student number correct? If not, contact your agency.

    Is your birthdate correct?

    If your birthdate (YYYYMMDD) is NOT correct in the temporary password, use the Contact Tech Support button to ask for password reset.

    I haven’t received my digital access email

    Is your Start Date in less than 28 days? Use the Contact Tech Support button to ‘request digital access information’. If your Start Date is more than 28 days, please wait. Your account isn’t active yet.

    I don’t have an Australian or Canadian phone number yet.

    You can use your personal email address for verification and later add your phone number using this link. But we recommend using the Microsoft Authenticator app.

    https://mysignins.microsoft.com/security-info

    I’m concerned about digital security

    ILSC Education takes digital security very seriously. Our technology team works hard to protect your data at all times. Learn more in our Digital Security page in the Student Connect portal and in our Tech FAQ.

    I can’t download the school app

    If you are having difficulty downloading the app here, try using the QR Codes here. 

    If your phone or tablet is an Android and doesn’t have Google Play Store, complete Step 1 above then go to this folder to download the app APK using your phone’s browser.

    If you continue to have problems, use the Contact Tech Support button to ask for help.

    My Moodle or app password doesn’t work

    Your password for Moodle or the school app is the same as your Microsoft 365 password. Did you complete Step 1? Did you add your authentication email or phone number?

    If you need to change your password, go to www.office.com and click Forgot password. If you have already logged into Microsoft 365, please use this link. Change password.

    I need to add or change my phone number

    If you have not completed setup and need to add a phone number for verification or if you are changing your phone number, use this link to update your verification phone number in office.com 

    https://mysignins.microsoft.com/security-info 

    Please only use this for help with your digital access.

    For other support, contact your agency or your campus.

    Contact Tech Support