Frequently Asked Questions

ILSC Online Learning

Instructions on how to log into our digital platform


Are ILSC classes online or face-to-face?

ILSC is happy to provide online classes to specific groups of students, however, the majority of our classes are now face-to-face on campus.

How can I join online classes?

You will receive an email with your Microsoft 365 login information to use when you log into Go here to see how to login.
Your classes will be in Microsoft Teams so after you login, download the Teams app and find your class link in the Calendar.

After you have logged in, check out the Technology Page in the Student Connect portal for information and links to support your study experience.

What is the schedule for online classes?

You can see your class timetable in the myILSC app. Go to the School Apps page in the Student Connect portal to learn more and to find download links.

I finished my course this week, how can I get my certificate?

ILSC Canada: you can come to the school campus to collect your certificate or contact the school to organise shipping.

ILSC Australia: you can come to the school campus to collect your certificate or contact the school to organise shipping or email for a digital certificate.

Can I access my online class from anywhere?

Yes, you can access from anywhere as long as you have access to a mobile/laptop/other and internet.


Can I interact with my teacher during class?

Yes, speaking between students and with the teacher is very important for your learning.  Please make sure your microphone works.

Are teachers taking attendance?

Yes, attendance is being taken. Teachers can see which students are online.  Our normal attendance policies apply.

I am sick, can I skip class?

We care about your health. If you are very sick, please inform your Student Advisor. If you feel well enough to participate in our online classes, please do so to give continuity to your program.

Please contact our student advisors in your city and tell us your student number and name.

I cannot login. What should I do?

ILSC uses Microsoft Teams to provide online classes. To access your class, please make sure you have logged onto using your ILSC login credentials and downloaded the Teams app. Check here for instructions.

You will find your class in the Teams tab in the app and there may be a meeting link in your Calendar.

If you still have a problem, please contact our student advisors in your city and tell us your student number and name and we will help you find your Team.

Where can I get my textbook?

If you are studying online, you will receive an eBook via email. Please talk to your teacher and/or contact your campus if you have not received it yet.

Program and Courses

I want to take an academic class like IELTS or Cambridge. Do you offer these online?

ILSC provides English for Academic Purposes classes online. 

Why is ILSC not offering skill classes online?

All the skills are taught and practised within the online class.

I am attending online classes from my country. If I am promoted to a new level, how can I get a new textbook?

You will receive an eBook via email when you are promoted to the next level.

I am a pathway student, will this affect my transfer to college/university?

We have been in discussions with our university and college partners, so that there are no issues with your transfer to your next study destination.

Can I change my class?

Please contact your student advisor to discuss class changes. 


What if I don’t have internet access?

If you are having difficulties with your internet access, please contact your teacher or student advisor to see how we can support you.

How will SPRs and week-4 tests work with the online course at ILSC?

Week 4 tests will be carried out using Microsoft Forms and other software solutions. All SPRs are available in the myILSC application.

What is happening with tests and level progression?

Whether you study online or face-to-face, ILSC testing is the same and students will progress to the next level if they show language progression.

New Students

Can a student start their course online?

Depending on your study goals, you may be able to study in an online course. Talk to your agency or contact a campus student advisor for more information.

Do I need a laptop computer to join online classes?

Your smartphone or tablet will allow you to participate in the classes but you may find a laptop more comfortable. It’s best to have earphones and a microphone.

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